He calls almost every day. FYI, I am going to be a bit cryptic here because:
- I think it’s really uncool and messed up when bloggers blog about things that should remain private. I will bet money that most of what is revealed online was never meant to be known.
- If I blog about someone, I think in the name of trust, I need to keep it vague.
- I believe that violating trust is one of the worst things you can do.
But this gentleman resonates with me because he a sweet old man who worries about a very particular bill.
His bills are always paid and if there was a problem, I would have called him. In the last week, he has called about 20 times.
We have the same conversation and he understands. Then the following day, he must start to worry about his bill, so he calls again. I don’t know what triggers this but something does. Perhaps he forgets, but I don’t think so because he remembers our previous conversations.
I’ve even called up the corporate ladder to be assured that his account is fine. I let him know. He thanks me profusely and hangs-up. I pull up his account every day, see that it’s paid for another year and tell him so.
This will run for however long it takes for him to know that his account is fine. It’s not a large account, but it is to him because it’s all that he has.
If it’s important to him, it’s important to us. If it worries him, we’re there for him. I contacted a family member of his just to make sure there’s nothing else we can do. They appreciated it and are aware this goes on. We’ve assured them that it’s fine and our only concern is his well-being.
This is why I love working where I work. It’s a start-up and the pay isn’t great yet BUT I work with someone of like mind and philosophy:
Take care of our clients, no matter what. Be there for them and put their interests first. Always.
Things are tough right now. I know we’ll get there eventually, but I’m happy to work with people who care about our clients as much as I do.
It’s good to have us watch over you.